FREQUENTLY ASKED QUESTIONS

A deep cleaning is recommended when your home needs a more thorough and detailed cleaning beyond regular maintenance. It's ideal for the following situations:

- After long periods without professional cleaning.

- Before or after hosting a special event or gathering.

- During seasonal cleanings, such as spring or fall, to refresh your space.

- When preparing your property for sale.

- To address specific areas of buildup, like hard-to-reach spots or neglected spaces.

- Every three months for clients who do not use the regular cleaning service.

We provide a range of cleaning services, including standard home cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning or renovation, office cleaning, special event cleaning, pressure washing for driveways, garages and porches, exterior pressure washing, and trash bin cleaning.

Yes, we offer recurring cleaning services (weekly, bi-weekly, monthly) at a discount rate. Let us know your preferences and we'll create a schedule that works for you.

Absolutely! We offer both one-time deep cleans and recurring services (weekly, biweekly, every 4 weeks). Our goal is to provide flexible options that suit your lifestyle and needs.

You can book a cleaning services by contacting us through our website, phone, or email. We'll work with you to find a convenient date and time to visit the location, assess what needs to be cleaned, and then schedule the cleaning service.

It's entirely up to you. Many clients provide secure access instructions, so they can enjoy their day while we take care of the cleaning. Your privacy and security are always a top priority.

The duration of the cleaning service depends on the size of the home or office, the type of cleaning requested, as well as the amount of furniture and the level of dirt to be cleaned. Our commitment is to provide exceptional service, without rushing the process, ensuring the highest quality of work.

No, we bring our own high-quality, professional-grade cleaning supplies and equipment. However, if you have specific products you'd prefer us to use, we are happy to accommodate your preferences.

We use high-quality cleaning products, and upon request, we offer eco-friendly options that are safe for your family, pets, and environment. If you have a specific product preference, you are welcome to provide it.

In addition to our regular cleaning services, we offer the following extras for an additional charge and upon request:

- Refrigerator cleaning.

- Oven cleaning.

- Window, window sill and tracks cleaning.

- Baseboard cleaning.

- Blinds cleaning and more.

Yes, all our cleaning staff are professionally trained and trusted to ensure your home/office is in safe hands.

Whenever possible, we aim to assign the same trusted cleaner to your home to ensure consistency and comfort. If there's ever a change , you'll be informed in advance.

Yes! We are committed to delivering exceptional service. Dream Home Maid guarantee that you will be amazed by the results of your cleaning. If you are not completely satisfied with our cleaning, simply let us know at the end of the cleaning and we will make it right or within 24 hours, we will return to reclean the area. Your satisfaction is our priority.

As part of our commitment to quality service we may take photographs of the cleaned areas at the time of service. These photos will serve as proof of completion and may be used to verify the cleanliness within 24-hour guarantee period.

Dream Home Maid works with a check list that is guarantee to complete. We work through your place, ticking off tasks as they are completed, so you can feel assured about the service requested.

For our recurring clients, an initial visit is not required. If staff and time are available, the service can be performed on the same day.

For new clients, an initial visit is necessary to assess what needs to be cleaned on the property and to provide a quote for the work. After the visit, the assigned staff member may start the service immediately, or another team member will be scheduled to perform the cleaning if staff and time are available.

We kindly ask that any cancellations or rescheduling requests be made at least 24 hours in advance. Cancellations with less than 24 hours' notice may result in a cancellation fee. Likewise, if a cleaning services is canceled or rescheduled by Dream Home Maid without reasonable notice, we will offer a discount to the client as a courtesy for the inconvenience.

Dream Home Maid proudly serves Charleston, Mount Pleasant, and surrounding areas in South Carolina.

If you're unsure whether we cover your location, feel free to contact us - we would be happy to help.

Please contact us via email at contact@dreamhomemaid.com or through our website. Provide details about the type of cleaning service you need and the address, so we can assess the possibility of offering our services in your area. If feasible, we will schedule an initial visit to evaluate the location and provide a quote. From there, we can arrange the cleaning service according to your needs.

Yes, Dream Home Maid is fully insured for your peace of mind. Our coverage includes general liability insurance to protect your property during our cleaning services. We believe in professionalism and responsibility - your home or office is in safe hands with us.

Yes. Dream Home Maid is fully licensed to operate in the areas we serve. Our commitment to professionalism and compliance ensures that you receive trustworthy, high-quality service every time.

Unfortunately, we do not offer the following services:

Lawn mowing, exterior window cleaning (if it is not safely reachable), carpet cleaning, upholstery cleaning, pet walking and pet sitters, animal waste removal, child cares service, senior cares, ironing, laundry, closet organization, grocery, mold removal, rust removal or rust cleaning, industrial cleaning, lifting of heavy items, or high ceiling fans and high light fixtures cleaning that are not easily accessible.

However, if you have any special requests or require assistance with services related to construction, renovation, or handyman needs, we would be happy to offer recommendations.

You can provide feedback directly to our team or through our contact channels, but the best way to send your feedback is through the feedback section on our website or via email at contact@dreamhomemaid.com .

Sharing your experience allows us to celebrate what we're doing right and identify areas where we can improve. It's all part of our commitment to delivering exceptional service every time. We promise to act on your feedback, as we are a new company committed to continuous improvement. We truly appreciate any suggestions you may have on how we can serve you better.