Question 1

When is recommended to do a deep cleaning?

Accepted Answer

A deep cleaning is recommended when your home needs a more detailed and thorough cleaning beyond regular maintenance. It's ideal for the following situations:

- After long periods without professional cleaning.
- Before or after hosting a special event or gathering.
- During seasonal cleanings, such as spring or fall, to refresh your space.
- When preparing your property for sale.
- To address specific areas of buildup, like hard-to-reach spots or neglected spaces.
- Every three months for clients who do not use the regular cleaning service.

Many homeowners in Charleston choose deep cleaning to reset their space and maintain a healthier environment.

Question 2

What is included in a deep cleaning service?

Accepted Answer

Our deep cleaning service is designed to provide a detailed, top-to-bottom clean of your home. This includes areas often missed during regular cleaning, such as baseboards, window sills, inside appliances, cabinets, and hard-to-reach spaces.
Deep cleaning is ideal for first-time clients, homes that haven't been professionally cleaned in a while, or before starting recurring services.

Question 3

Do you offer move-in and move-out cleaning?

Accepted Answer

Yes, we offer professional move-in and move-out cleaning services in Charleston, SC and surrounding areas.
This services ensures the home is thoroughly cleaned and ready for the next occupant, including detailed cleaning of kitchens, bathrooms, floors, cabinets, and appliances. It's perfect for homeowners, renters, and real estate transactions.

Question 4

How often should I schedule house cleaning?

Accepted Answer

The ideal cleaning frequency depends on your lifestyle, home size, and personal preferences.
Most clients in Charleston choose weekly or biweekly cleaning to maintain a consistently clean and healthy home. Monthly services are also available, but we typically recommend starting with a deep cleaning before beginning recurring services.

Question 5

What services do you offer?

Accepted Answer

We provide a range of residential cleaning services in Charleston (weekly, bi-weekly, or monthly), deep residential cleaning, and move-in / move-out cleaning, and one-time cleaning. Each service is tailored to your home's specific needs to ensure the best results.

Question 6

Do you offer free estimates?

Accepted Answer

Yes, we offer free in-home estimates with no obligation.
We believe every home is unique, so we visit your property to understand your needs and provide an accurate, customized quote. This ensures transparency and allows us to deliver the level of detail and quality we are known for.

Question 7

Do you offer recurring cleaning services?

Accepted Answer

Yes, we offer flexible recurring cleaning services based on your schedule. You can choose weekly, bi-weekly, or monthly cleaning to keep your home consistently clean and organized.

Question 8

Can I schedule a one-time cleaning?

Accepted Answer

Absolutely! We offer both one-time cleaning services for special occasions, deep cleaning needs, or whenever your home needs extra attention. There's no long-term commitment required.

Question 9

How do I book a cleaning service?

Accepted Answer

You can easily book a cleaning services by filling out our contact form or calling us directly. We'll discuss your needs and schedule a convenient time to visit your home and provide an accurate estimate.

Question 10

Do I need to be at home during the cleaning?

Accepted Answer

No, you don't need to be at home. Many of our clients provide access instructions in advance. Our team is professional, trustworthy, and respectful of your home and privacy.

Question 11

How long does a cleaning take?

Accepted Answer

The time depends on the size of your home, it's condition, and the type of cleaning requested. After assessing your home, we can provide a more accurate time estimate.

Question 12

Do I need to provide cleaning supplies?

Accepted Answer

No, we bring our own professional cleaning products and equipment. If you have specific product preferences, we're happy to accommodate them.

Question 13

What cleaning products do you use?

Accepted Answer

We use high-quality, safe cleaning products that are effective and suitable for most homes. We offer eco-friendly options that are safe for your family, pets, and environment. If you have a specific product preference, you are welcome to provide it.

Question 14

How much does house cleaning cost in Charleston, SC?

Accepted Answer

The cost of house cleaning in Charleston, SC varies depending on the size of your home, it's condition, and the type of service you need. At Dream Home Maid, we don't charge by the hour. Instead, we provide personalized quotes after an in-home walkthrough to ensure accurate pricing and high-quality results. We offer free in-home estimates with no obligation, so you always know exactly what to expect.

Question 15

Is there a satisfaction guarantee?

Accepted Answer

Yes! We are committed to delivering exceptional service. Dream Home Maid guarantee that you will be amazed by the results of your cleaning. If you are not completely satisfied with our cleaning, simply let us know at the end of the cleaning and we will make it right or within 24 hours, we will return to reclean the area. Your satisfaction is our priority. 
As part of our commitment to quality service we may take photographs of the cleaned areas at the time of service. These photos will serve as proof of completion and may be used to verify the cleanliness within 24-hour guarantee period.

Question 16

Why choose Dream Home Maid?

Accepted Answer

Dream Home Maid is a premium residential cleaning company serving Charleston, SC and surrounding areas. We focus on quality, attention to detail, and personalized service.
Unlike companies that rush through jobs, we clean each home with care and precision. We are licensed, insured, and committed to delivering consistent, high-quality results that homeowners can trust.

Question 17

Do you offer any extra service for the recurring cleaning?

Accepted Answer

In addition to our regular cleaning services, we offer the following extras for an additional charge and upon request:
- Refrigerator cleaning.
- Oven cleaning.
- Window, window sill and tracks cleaning.
- Baseboard cleaning.
- Blinds cleaning and more.

Question 18

Are your cleaning staff members trained and trusted?

Accepted Answer

Yes, our team is trained, experienced, and committed to delivering reliable, high-quality cleaning services. We treat every home with care, respect, and attention to detail.

Question 19

Will I always have the same cleaning professional?

Accepted Answer

We do our best to provide consistency whenever possible. However, depending on scheduling, there may be times when a different team member assists your service.

Question 20

Can I request a same-day cleaning?

Accepted Answer

Same-day cleaning may be available depending on our schedule. Contact us as early as possible and we'll do our best to accommodate your request.

Question 21

How do I know what has been cleaned?

Accepted Answer

Dream Home Maid works with a check list that is guarantee to complete. We work through your place, ticking off tasks as they are completed, so you can feel assured about the service requested.

Question 22

What happens if I need to cancel or reschedule?

Accepted Answer

We understand that  plans change. Just contact us in advance and we'll be happy to reschedule your cleaning at a convenient time.

Question 23

Do you offer cleaning services in other cities?

Accepted Answer

Please contact us via email at contact@dreamhomemaid.com or through our website. Provide details about the type of cleaning service you need and the address, so we can assess the possibility of offering our services in your area. If feasible, we will schedule an initial visit to evaluate the location and provide a quote. From there, we can arrange the cleaning service according to your needs.

Question 24

What areas does Dream Home Maid serve?

Accepted Answer

We proudly serve Charleston, SC and surrounding areas, including Mount Pleasant, Summerville, North Charleston, Goose Creek, and  West Ashley.

Question 25

Is Dream Home Maid insured?

Accepted Answer

Yes, Dream Home Maid is fully insured for your peace of mind.  Our coverage includes general liability insurance to protect your property during our cleaning services. We believe in professionalism and responsibility - your home is in safe hands with us.

Question 26

Is Dream Home Maid a licensed company?

Accepted Answer

Yes. Dream Home Maid is fully licensed to operate in the areas we serve. Our commitment to professionalism and compliance ensures that you receive trustworthy, high-quality service every time.

Question 27

Is there anything you don't clean?

Accepted Answer

We focus on residential cleaning services and standards household tasks. For safety and specialization reasons, we do not handle services such as carpet cleaning, upholstery cleaning, mold removal, heavy lifting, exterior window cleaning in hard-to-reach areas, or hazardous materials.

If you have  a specific request, feel free to ask - we're always happy to help or point you in the right direction.

Question 28

How do I give feedback?

Accepted Answer

We love hearing from our clients! You can submit feedback through our website or contact us directly. Your input helps us improve and continue delivering high-quality service.

Frequently Asked Questions